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Choose Tap App Privacy Policy
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December 2014

This privacy policy governs your use of the software application Choose Tap (“Application”) for mobile devices that was created by Yarra Valley Water.

The Application helps you find tap water wherever you are in Australia. The Application allows you to browse and locate nearby taps on a map and get directions, filter by tap features including dog bowls, refill stations, BBQs and public toilets, search by suburb, submit a new tap that is not already listed and report a fault with an existing tap.

User Provided Information

When using the Application and adding a new tap location you are required to provide your name and email address, and information you provide us when you contact us for help. We may also use the information you provided us to contact you from time to time to provide you with important information or required notices.

Automatically Collected Information

In addition, the Application may collect certain non-personal information automatically, including, but not limited to, the type of mobile device you use, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

Does the Application collect precise real time location information of the device?

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine and display a location map. We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your mobile phone settings. This may result in you not being able to access some functions of the Application.

Do third parties see and/or have access to information obtained by the Application?

The personal information we collect will not be used or disclosed for any other purpose without your consent, unless permitted under the Information Privacy Act. We do not sell, rent, trade or otherwise make available your personal information.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device.

Data Retention Policy, Managing Your Information

We will retain User Provided data such as the location of the tap and the details of the user who submitted the tap for the life of the Application. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at digital@yvw.com.au and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.


We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at digital@yvw.com.au. We will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


This Privacy Policy may be updated from time to time for any reason. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in Australia. If you reside outside Australia your information will be transferred, processed and stored there under the Australian Information Privacy Act.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at digital@yvw.com.au.



See which communities are already Choosing Tap.

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edendale farm logo efl logo goluburn logo GWM water logo healesville sanctuary logo healthy waterways logo hedgend maze logo Hunter Water logo kidney health australia logo Logan City Council Lower Murray Water Mackay Regional Council �logo
Mid Coast Water logo monash university logo North East Water northern football league logo Port Macquarie Hastings Council logo spoonbill logo south gippsland water logo VFL Womens vic health logo wannon water logo Watercare western port logo
western water logo yarra valley water logo

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Why Choose Tap?

Tap water is the best choice for your health, your hip pocket and the environment.

The charge for 1 liter of buttled water is the same cost as 6000 glasses from the tap.
A 2% drop in body water can cause a 13% decrease in concentration.
We spend more than $680 million a year on bottled water.

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